Refund policy

Refund Policy
Last updated: November 2025

We want you to love your purchase. Below is our clear, safety-compliant refund policy.

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1. Return Eligibility

Most items can be returned within 30 days if they are:
• Unused
• Unworn
• In original, sealed, untampered packaging
• In the same condition received

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2. Non-Returnable Items (Hygiene & Safety)

For health and safety reasons, we cannot accept returns on:
• Adult toys, intimate products, or sexual-wellness items
• Any item with a broken or opened tamper-evident seal
• Lubricants, oils, or consumable personal-use items
• Intimate apparel that has been worn, tried on, or removed from packaging
• Gift cards
• Clearance or final-sale items

These restrictions ensure customer safety and comply with federal hygiene standards.

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3. Defective or Damaged Items

If you receive a defective or damaged item, contact us within 7 days of delivery with your order number and photos.
We will provide a prepaid return label and replace the item or issue a refund.

Damage caused by improper use is not eligible.

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4. Return Shipping Costs

• Buyer’s remorse or unwanted items: Customer pays return shipping
• Defective or incorrect items: Savage Falls covers return shipping

Original shipping costs are non-refundable unless we made an error.

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5. Refunds

Refunds are issued to your original payment method within 10 business days of receiving your return. Your bank may take additional time to process.

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6. Exchanges

We only replace items if they are defective or damaged.

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7. EU Customers

If applicable, EU residents have a 14-day right to cancel unopened orders. Intimate products remain non-returnable if seals are broken.

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8. Contact

For return questions, email:
cs@savagefalls.com